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Frequently Asked Questions
Total Security MyPrivacy
	Why do I get a screen full of garbled text when I download?
	What is IE History? Why should I clean it?
	Is it safe to delete files in the temp folder?
	Why the presence of index.dat files is a threat to privacy?
	Why does MyPrivacy attempt accessing the Internet?
	What is MyPrivacy?
	Is there any way to recover data after cleaning up with MyPrivacy?
	What are Temporary Internet Files? Why should I clean them?
	What is typed URLs? Why should I clean it?
	What does Windows Temporary Folder store?
	What kind of support will I get if I buy?
	I have cleaned up the Media Player playlist, but still there are entries in the playlist. What went wrong?
	What is Windows Run Menu?
	A workstation may be secured as it "cleans" up all these data...but does it "clean" the same info as well from an ISP? logs are viewed there correct? hence, would they still be traced?
Downloads
	Why does the download link not work when I click on it?
	Why do I get an error message when trying to run the downloaded file?
	What is WinZip?
Messenger Chat Recorder
	How do you record MSN Messenger logs?
	How do you record Yahoo Messenger logs?
	How do you view logged data?
	What is Messenger Chat Recorder?
	Do you have options for recording both/either of Yahoo Messenger and MSN Messenger logs?
	What does the trial version of Omniquad Messenger Chat Recorder offer?
	How to uninstall Messenger Chat Recorder?
	How do you install Omniquad Messenger Chat Recorder?
	Will norton detect "Desktop Surveillance" as a virus, will ad-aware or spybot detect it? Do you still sell "Omniquad Messenger Chat Recorder v1.0"? Is it still available?
	I downloaded Messenger Chat Recorder and now I cannot find it on my computer! Where did it go?
	How to change the hotkey?
	What is the use of the "Passwords" button?
Omniquad Total Security
	Where do I put in the License Key and the Activation Code for Total Security?
Omniquad Desktop Surveillance Personal Edition
	Can I connect to a computer in another state to see the activities on that computer?
	How to uninstall ODSP v6.0.3?
	Will the other users of my computer know that the ODSP is installed?
	What does ODSP do?
	Will norton detect "Desktop Surveillance" as a virus, will ad-aware or spybot detect it? Do you still sell "Omniquad Messenger Chat Recorder v1.0"? Is it still available?
	How to view the Keyboard Logs?
	Can anybody else access ODSP?
	How to set my own Hotkey and Access Password?
	What does Activity Reports option record?
	How to delete the Keyboard Logs?
	How to delete the screenshots?
	What do the Encryption Settings do?
	How to add user profiles?
	Can I pause monitoring when the user is away?
	What are Window Keywords?
	To view the screenshots I find it tedious to click one at a time on each screenshot and then click "show". Is there a better way to look at the screenshots?
	How to remove user profiles?
	What are the minimum requirements for installing ODSP?
	How to view the screenshots?
	Can I set ODSP to record only the Screenshots?
	Can the disk usage settings for storing screenshots be made less than 100MB?
	How to save the Keyboard Logs?
	Can I set ODSP to record only the Keystrokes?
	How to save the screenshots?
	Can I set ODSP to record only the Activities?
	How do you keep Norton Antivirus and Spybot from detecting and removing your software? can you capture both sides of web-mail messages - what is send and what is received?
	Do you allow private labeling and resale of your software?
Omniquad Instant Remote Control
	Where will I get the latest version / download of OIRC from?
	How to install Omniquad Instant Remote Control?
	Do I need to physically visit each individual machine to load OIRC, which I want to access?
	How do I end a remote control session?
	How to uninstall OIRC?
	What is “Change Default Port” in OIRC?
	I am receiving the error “service failed to install” whenever I try to connect to a computer.
	What does the red or green dot beside the IP mean?
	I am receiving the error 10061 whenever I try to connect to a computer.
	How to use FTP option in OIRC?
	I am receiving the error “Error receiving the data” whenever I try to connect to a computer.
	How to control 9x/ME/XP Home Edition systems using OIRC?
	How to select the remote hosts?
	OIRC is not displaying some remote computer in the tree view though the computer is present in the network. How do I connect to that computer?
	What is Omniquad Instant Remote Control?
	What are the system requirements to install OIRC?
	My network is a member of a multi domain system covering a large geographical area and thousands of users. Is there a way I can restrict the OIRC to only looking for my domain. At the moment it spends a lot of time locating all domains.
	Can I cancel a remote session when connecting?
	What is View only mode in OIRC?
	What is the use of “Upload OIRC files” option?
	What is the use of “Lock” icon?
	When I switch to the full screen I cannot get back to the normal screen?
	What is the use of “Use existing windows session” option?
Total Security AntiSpy
	Can AntiSpy substitute antivirus software?
	How do I manually update AntiSpy signature database?
	What if I have a spyware in my system and AntiSpy is not detecting it?
	What is an adware?
	What is the difference between Typical Scan and Custom scan? Which is more effective?
	What is AntiSpy?
	Doesn't my antivirus software pick up spywares?
	What is malware?
	Can I restore deleted files?
	What is a spyware?
	What is the difference between Auto-Scan and Scan Reminder?
	Do I have the option of running a scan automatically?
Omniquad Personal Firewall
	What is the use of Program Control section in Personal Firewall?
	What is the function of Automatic Lock?
	Do you need a Firewall?
	I have 2 PCs at home and both are networked. After installing the firewall on one PC, I am not able to share the resources with the other PC in the network. What should I do?
	What is a firewall?
Anonymous Surf
	How does Anonymous Surfing hide the IP address of my PC?
	What is the use of Anonymous Surfing software?
	What is a proxy server?
	In the "Omniqude Total Security" utility the help file says, to start Anonymous Surfing Click "Anonymous Surf Off" button where is this button?.
	Does this stop working after a year or anything like that. Also can it be reinstalled after a HD format.